Make a Complaint

We take great care to provide outstanding customer service and this commitment extends to handling any customer complaints quickly and fairly. If you have cause to believe that we have not attained the level of service we have set ourselves, or that you expect, and you have cause for complaint:

1. First contact the person who introduced this policy to you – normally your broker, they should ideally be able to resolve your complaint.
2. If you wish to take the matter further, or are not satisfied with the response you have received, then please contact us by email at complaints@synergyinsurance.co.uk or phone us on 08458 94 93 93.
3. If you’re still not satisfied or if we don’t complete our investigation and report back to you within 8 weeks, you may take your complaint to the Financial Ombudsman Service (within 6 months of our final letter of response). Their address is: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR (Tel: 0845 0801 800)